Returns are not accepted after 30 days. Any item needing to be returned within 30 days will be subject to a 20% restocking fee. Credit will be issued as store credit to the account of which the order was placed.
Should you need to make a return please contact our customer service department for a return authorization number and shipping instructions. Firebird Central will not accept returned goods without prior authorization. Any returns sent back without prior authorization and/or obtaining an RMA# will be subject to an accelerated restocking fee of 30%, issued as store credit, and store credit only. This is a non-negotiable penalty. Customer will pay freight on all returned orders.
Important: gift certificates have no cash value and must be redeemed for merchandise only. Literature, CDs, videos, printed materials, stencil kits, stickers, decals, stripe kits, electrical parts, gauges, wiring harnesses, switches, custom made parts, used original gm parts, new old stock gm parts, etc. are non-returnable. There is no guarantee on moving parts such as engines, transmissions, rear ends, steering gears, water pumps, distributors, wiper motors, etc. If any product is modified, altered, painted, installed or disassembled in any way without Firebird Central's expressed written permission, the item is non-returnable.
Firebird Central always recommends professional installation on all products. Any item which has been altered, painted, installed or deemed non-resalable by Firebird Central will be returned to the customer at the customer's expense. Firebird Central is not responsible or liable for labor fees associated with the installation, removal, modification, painting or repair of any product purchased regardless of the circumstances. Firebird Central is not responsible for any damage or discoloration incurred in relation to chemical products being used including cleaners, waxes, polishes, paints, etc.
Firebird Central offers an online returns process. Once your return is approved you will receive a confirmation email with a pre-paid UPS return label. By choosing to use this pre-paid UPS return label you are agreeing to have the cost of the UPS label deducted from your store credit. To start the process of an online return click the link below.
Start An Online Return Here
Remember all of the staff here at Firebird Central are here to help make your restoration process easy and enjoyable.